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Growth is exciting until the work behind it starts slowing the business down. More customers mean more enquiries, more invoices, more data entry, more follow-ups, more tickets, and more internal coordination. At some point, teams spend too much time keeping the engine running and too little time improving the business. That is where BPO comes in. Business Process Outsourcing, or BPO, means handing over a defined business process to an external team that has the people, system